Privacy Policy
Last Updated: June 2026
At Warm Rose, we believe trust is an important part of every meaningful gesture. Whether you are sending flowers to celebrate a special occasion, express gratitude, offer comfort, or simply brighten someone’s day, we are committed to protecting the personal information you share with us.
Warm Rose respects your privacy and is committed to protecting your personal information. Our Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit warmrose.ca, place an order, subscribe to our communications, or interact with our services002E
Our Commitment to Your Privacy
Warm Rose was built on meaningful connections, thoughtful gifting, and exceptional customer experiences. We believe your personal information deserves the same level of care and attention that we give to every bouquet and gift we create.
Information We Collect
When you place an order, contact us, join our mailing list, or interact with our website, we may collect information such as your name, email address, telephone number, billing address, shipping address, and any information you choose to provide through forms, inquiries, or customer service communications.
Because many Warm Rose orders are sent as gifts, we may also collect recipient information, including names, addresses, telephone numbers, delivery instructions, and personal gift messages. This information is used solely to prepare, coordinate, and complete your order.
Like most websites, certain information is collected automatically when you visit warmrose.ca. This may include your IP address, browser type, device information, pages viewed, and general browsing activity. This information helps us understand how visitors use our website and allows us to improve the overall customer experience.
How We Use Your Information
We use the information we collect to provide the products and services you request, process orders, arrange deliveries, communicate with you regarding purchases, and provide customer support when needed.
Information may also be used to improve our website, personalize your shopping experience, prevent fraudulent activity, maintain the security of our systems, and better understand how customers interact with our products and services. From time to time, we may use feedback and purchasing trends to improve our collections, gifting experiences, and overall customer experience.
Email Communications
If you choose to subscribe to our newsletter, we may occasionally send updates about seasonal collections, new arrivals, special offers, gifting inspiration, and company news.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails. Please note that we may still send essential communications related to orders, deliveries, customer service inquiries, or account-related matters.
Cookies and Website Analytics
Warm Rose uses cookies and similar technologies to improve website performance and enhance your browsing experience. These technologies help us remember your preferences, understand how visitors use our website, and improve the functionality of our online store.
Most web browsers allow you to manage cookie preferences through your browser settings. Disabling cookies may affect certain features or functionality of the website.
Payment Security
Protecting your information is important to us. Payments made through our website are securely processed by trusted third-party payment providers that use industry-standard security measures and encryption technologies.
Sensitive payment information is handled directly through these providers and is not stored by Warm Rose. We also take reasonable measures to help safeguard the personal information you choose to share with us.
Sharing Information
We respect your privacy and do not sell, rent, or trade personal information.
In order to operate our website and fulfill customer orders, we may share information with trusted service providers who assist with services such as payment processing, delivery coordination, website hosting, email communications, and website analytics. These providers are only given access to information necessary to perform their services and are expected to handle that information responsibly.
We may also disclose information when required by law or when necessary to protect our customers, website, or business.
Gift Recipient Information
Sending flowers and gifts often requires sharing information about another individual. Recipient information provided by customers is used only for the purpose of preparing, delivering, and supporting the order placed. Warm Rose does not use recipient information for independent marketing purposes unless the recipient chooses to engage with us directly.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, and meet applicable legal, tax, accounting, or regulatory obligations.
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Your Privacy Choices
You may contact us at any time to request access to personal information we hold about you, update your information, withdraw marketing consent, or request the removal of personal information where permitted by applicable law.
We will make reasonable efforts to respond to privacy-related requests in a timely manner.
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our business practices, website functionality, or legal requirements. Any updates will be posted on this page together with the revised date shown at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy you may contact us using the information below.
Warm Rose
Website: warmrose.ca
Email: sales@warmrose.ca
